Dear Alex takes customer security and privacy very seriously. The full Privacy Policy can be found here.


Intellectual Property
Dear Alex owns all the content displayed on the Website unless stated.

The Customer is only allowed to download, view, copy and print any content on the Website for personal and non-commercial purposes. Such content must not be modified or altered in any way.

The Customer must not remove any copyright or trademark notices from the content found on the Website.


Purchases and Payment
By placing an Order, the Customer is acknowledging agreement and understanding of all policies, including shipping, return and any other policies that may apply once an Order is placed.

Dear Alex has the right to change or alter the prices of goods without notice to the Customer, unless the Customer has submitted an order at an imposed price, in which case there will be no change in pricing.

For Malaysian Customer, you can either choose to pay through PayPal, FPX Online Payment, GrabPay or Atome method. 


PayPal: You may opt to have your payment processed through PayPal. Upon checkout, you will be redirected to the PayPal website where a payment method can be selected. It is not necessary for you to have a PayPal account to shop with Dear Alex.


Atome: Atome is available for orders being placed within Malaysia only. You may opt to have your payment processed through Atome. Upon checkout, you will be redirected to the Atome website/app where you pay your split payments monthly. Further information regarding Atome can be viewed at the link below. 



*Kindly note that orders with no payment notification within 24 hours will automatically be cancelled.

Dear Alex sells internationally. Please note that Dear Alex is not responsible for applicable currency conversion rates and charges issued by your bank.


Dear Alex may run competitions, prize draws and giveaways on the Dear Alex Website. These will be subject to additional terms and conditions, which will be made known to you at the time.


Both local and International deliveries will be made by DHL & Pos Laju Malaysia. Estimated delivery time for all orders varies depending on its location. Delivery period of package stated by Dear Alex is intended as an estimation and is not a contractual commitment. Dear Alex will use its best endeavours to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.

Dear Alex reserves the right to amend delivery methods without notice. To understand more on our shipping information, click here.


Dear Alex takes every measure against credit card fraud. If an order is flagged as potentially fraudulent, Dear Alex will contact the Customer to confirm certain details. If the Customer refuses to respond with the required information, Dear Alex reserves the right to cancel the order. Dear Alex is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.


Sales & Promotion
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:

  • Promotions are only applicable to orders over the minimum value threshold specified in the offer;
  • Promotions are only applicable to products specified in the offer;
  • Promotions are not applicable to Final Sale items;
  • Some promotions specify, in the conditions displayed at checkout, that items purchased under the promotion can be returned for store credit only (in the absence of any fault);
  • Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions);
  • You must be logged in to your account to use a promotion code;
  • Dear Alex takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed;
  • Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault).
  • Items that are marked as Final Sale, or purchased from promotion, cannot be returned or exchanged (in the absence of any fault).

Dear Alex reserves the right to end any promotions, sales or discount offers at any time.