Shipping & Delivery

*** Covid-19 Notice and Information ***

Pos Malaysia Berhad is temporarily suspending outbound international mail, parcel and Express Mail Service (EMS) services to all international destinations (except Singapore) beginning 3rd August 2020 until further notice.

Hence, Standard International Shipping is only available for Singapore at the moment.

For more information, please see here.

 

Shipping Destinations
Dear Alex only ships to Singapore, Thailand, Philippines, Indonesia, Vietnam, Taiwan, Hong Kong, China, South Korea, Japan, Australia, New Zealand, Canada, France, Germany, Ireland, Sweden, Poland, Belgium, US & UK at the moment.

 

Processing Times
All ready stock items are processed on weekdays and will be dispatched within 24-48 hours (excluding weekends and public holidays) once order has been made. Some specialty or pre-order items may take longer to ship.

If you order a pre-order item along with in stock item, your order will be shipped together when pre-order stocks arrive to the warehouse; customer will be notified if so. Please contact us if you want your packages to be shipped in multiple shipments, additional shipping fee will be applied.

Once your order has been dispatched, Dear Alex will send you email updates so you know exactly when to expect.

 

Domestic Shipping (Malaysia)

 

East Malaysia

*All East Malaysian orders will be charged a flat shipping cost of RM12 (Pos Laju Malaysia).

*Dear Alex also offers a free Local Pick Up service for customers who are located at Kota Kinabalu/ Kota Belud.

 

Kota Belud

Pick Up Time: 10 a.m. / 3 p.m. (Weekdays)

Kota Kinabalu

Pick Up Time: 1 p.m. / 3 p.m. (Every Wednesday Only)

West Malaysia

All West Malaysian orders will be charged a flat shipping cost of RM18 (Pos Laju Malaysia)

For all Malaysian orders of RM200 or more, free shipping is automatically applied during the checkout process and are shipped via Pos Laju Malaysia.

 

International Shipping
Dear Alex provides standard and express shipping choices for certain countries. The estimated delivery time and costs are provided below:

 

Country Standard Shipping Express Shipping
Singapore USD 12 (7-14 days) USD 14 (3-5 days)
Indonesia USD 13 (8-16 days) USD 18 (3-5 days)
Philippines USD 13 (8-16 days) USD 18 (3-5 days)
Taiwan USD 18 (8-16 days) USD 18 (3-5 days)
Thailand USD 13 (8-16 days) USD 18 (3-5 days)
Vietnam USD 18 (8-16 days) USD 18 (3-5 days)
Hong Kong USD 13 (8-16 days) USD 18 (3-5 days)
China USD 13 (8-16 days) USD 18 (3-5 days)
South Korea USD 21 (4-7 days)
Japan USD 21 (4-7 days)
Australia USD 21 (4-7 days)
New Zealand USD 21 (4-7 days)
USA USD 22 (4-7 days)
UK USD 22 (4-7 days)
Canada USD 22 (5-8 days)

France, Germany, Ireland, Sweden, Belgium & Poland

USD 26 (3-5 days)

Please be informed that the estimated delivery time listed does not include weekends/ public holidays and customs processing delays which are unfortunately out of our control.

 

International Customs Charges and Taxes
Kindly note that Dear Alex is not responsible for payable import taxes and duties. Duties and taxes differ depending on the country. If you have any questions or concerns regarding to it, please check with your local customs to get an idea of any duties or taxes that may apply.

 

Additional Notes
Dear Alex will not refund the orders/ replace the goods if wrong/ incomplete address is provided.

Dear Alex is not responsible for fault of delivery (lost, stolen/ delays) by the courier company.

All return shipping is the responsibility of the customer and in no way covered by Dear Alex.

If you have any questions about the delivery of your order, we are here to help! Contact our Customer Care team at support@dear-alex.com.